We respect and protect the personal information of every visitor in accordance with the law. Please read this Policy before using this website.
Shenzhen Royin Interactive Technology Co., Ltd. (hereinafter referred to as “ROYIN” or “we”) is fully aware of the importance of personal information to you. We will strictly comply with the Personal Information Protection Law of the People's Republic of China (hereinafter referred to as the “Personal Information Protection Law (PIPL)”), the Cybersecurity Law of the People's Republic of China, the Data Security Law of the People's Republic of China, and other laws and regulations, follow the principles of lawfulness, legitimacy, necessity, and good faith, and properly protect your personal information. In addition, if you are located outside the People's Republic of China (including the European Union/European Economic Area), Section 8 of this Policy provides specific explanations for you.
This User Privacy Policy (hereinafter referred to as “this Policy”) explains how we collect, transmit, store, use, share, and protect your personal information when you visit the official ROYIN website (www.rongyinghudong.com) and contact us by email, telephone, or other means, as well as the relevant statutory rights you enjoy. Please read and fully understand this Policy carefully before submitting any personal information. Consent Mechanism: This website has no registration and no online forms; personal information processing is involved only when you proactively send us an email or contact us by telephone; your above proactive actions shall be deemed as your having read, understood, and agreed to all the terms of this Policy. If this Policy undergoes major changes, we will prompt you again to confirm it after the changes take effect.
Explanation of the Scope of Application: Sections 1 to 11 of this Policy apply to the scenarios of visiting and contacting this website (www.rongyinghudong.com); Section 12 applies to the AI-U Shield client software and its supporting backend services (including the account system, authorization activation, top-up billing, and model invocation). If you use AI-U Shield products, please read Section 12 as well; Section 12 relates to that product, and in case of any inconsistency with the foregoing terms, Section 12 shall prevail with respect to AI-U Shield products and services. The rules for using AI-U Shield products are also set out in the Terms of Service.
We firmly uphold the principle of “minimum necessity”. This website is a purely presentational website: no user registration, no analytics tracking or behavioral tracking tools are deployed, and we will not automatically collect your personally identifiable information. Only when you proactively contact us through the following means will we receive the information you provide:
Regarding the Information Collection and Transmission Chain: when you send an email, your information is transmitted in encrypted form over the email service network to our official mailbox; after delivery, the email is stored in our corporate mailbox system and accessed and processed by authorized recruitment or business staff within the scope of their duties. We use your information only for the processing activities necessary to achieve the aforementioned collection purposes, and we will not carry out automated decision-making or algorithmic profiling unrelated to those purposes.
Please do not provide personal information irrelevant to the purpose when contacting us, and do not provide sensitive information such as ID card numbers or bank account details.
We will not transfer your personal information to any third party, nor will we share your personal information with any third party, unless:
We will not publicly disclose your personal information unless we obtain your separate consent, or unless it is based on mandatory requirements of laws and regulations, legal procedures, litigation, or government authorities.
1. Storage Location: personal information collected and generated in the course of our operations within the People's Republic of China will be stored on servers located in China. Our corporate email service is provided by Alibaba Cloud, and the storage and processing of the relevant data follow the domestic storage principle of its official privacy policy. For the storage location of personal information involved in AI-U Shield products and services, see Section 12.
2. Retention Period: we retain your personal information only for the shortest period necessary to achieve the collection purposes, and after the period expires we will delete or anonymize it:
This website is open to visitors worldwide. We understand that users in different jurisdictions may visit this website and contact us, and we therefore make the following statements and commitments:
Your email information is stored in our corporate mailbox and internal office systems, in a secure cloud environment located within the People's Republic of China. We adopt security management and technical measures that meet industry standards, including: encryption protocols such as SSL/HTTPS for information transmission, and access control, least-privilege authorization, and a designated-person responsibility system for storage and access; we also fulfill our security obligations by reference to the institutional requirements of national standards such as the Multi-Level Protection Scheme for Cybersecurity, to prevent your personal information from unauthorized access, leakage, alteration, or loss. If a personal information security incident occurs, we will, in accordance with laws and regulations, promptly activate our emergency response plan, inform you of the incident and remedial measures within the time limit required by laws and regulations, and report to the relevant competent authorities as required.
The ROYIN official website serves only as a window for corporate brand and business presentation; we do not use any third-party advertising tracking Cookies, nor have we deployed any SDK plug-ins for user profiling, behavioral analysis, or cross-site tracking, and we will not use Cookies or similar technologies to profile you. In the business and recruitment emails we send, we also do not include open-rate statistics components such as tracking pixels (Tracking Pixel). To maintain basic website communication and normal page loading, the server may generate temporary session-level technical Cookies; in addition, the page uses browser session storage (sessionStorage) to record interface preferences such as whether the guidance bubble has been displayed and the position of the floating button. The above Cookies and session storage do not contain any personally identifiable information, automatically expire after you close the browser tab, and are not used for tracking or profiling. You may refuse or clear such local storage through your browser's own settings, without affecting your browsing of the basic public content of this website.
About the On-Page Intelligent Q&A and Letter-Writing Assistant: this website provides an intelligent Q&A component in the lower-right corner (AI Xiaoying), which currently only matches against the built-in Q&A library locally in your browser, and the questions you enter will not be uploaded to our servers, nor will they be stored or used for profiling; if online large-model capabilities are introduced in the future, we will first update this Policy and complete the relevant compliance procedures before enabling them. When you select an email provider through the “Write an Email” entry, the page will copy our public recipient email address (contact@royin.net) to your device clipboard for ease of pasting; that content is our publicly available contact information and does not contain any of your personal information.
This website may contain links to third-party websites (such as partner websites, filing inquiry websites, and the email service provider websites that you choose to open through the page's “Write an Email” entry, including QQ Mail, 163 Mail, 126 Mail, Tencent Enterprise Mail, Feishu Mail, Gmail, Outlook, etc.; after clicking such links you will leave this website, and the relevant processing is governed by that third party's privacy policy). We are not responsible for the privacy practices or content of third-party websites, and we recommend that you review their privacy policy before visiting any third-party website.
In accordance with Chapter IV of the Personal Information Protection Law (PIPL), you have full control over your personal information, including:
Exercising Your Rights and Our Response Commitment: you may submit a request by sending an email to contact@royin.net or calling 400-989-7768. To safeguard information security, we may verify your identity before processing; verification is usually carried out by checking that the email address or calling number you used is consistent with the records we hold. We undertake to complete verification and processing and to provide a reply within 15 working days after receiving your request and verifying your identity.
If you are located in the European Union or the European Economic Area (EEA), the GDPR also applies to our personal information processing activities concerning you. This Section provides specific explanations for you:
The way you exercise your rights under the GDPR is partly consistent with that in China: send an email to contact@royin.net, and we will reply within one month (which may be extended to two months in complex cases as permitted by law).
The business cooperation and recruitment services on this website are all intended for adults with full civil capacity. We will not proactively request minors under 14 years old (children) to provide us with personal information, will not carry out any business promotion targeting that group, and will not employ minors below the statutory employment age. If you are the guardian of a minor and discover that the relevant minor has submitted personal information to us without your consent, please contact us immediately; after verification we will delete the relevant data and stop the processing activities without delay.
As our business expands, website functions iterate, and legal and regulatory requirements evolve, we may revise this Policy from time to time. The updated version will be published on this page with the date at the top updated. If a revision involves major changes to the scope of personal information collection, processing purposes, sharing and cross-border transfer arrangements, or methods of use, we will notify you by prominent notice on the website, on-page prompts, or email, and obtain your consent anew in accordance with the law. We recommend that you review this page periodically for the latest content.
If you have any questions, comments, or suggestions about this Policy or personal information protection, or need to exercise your statutory rights, please contact us through the following means:
After receiving your inquiry or request, we will verify it strictly in accordance with laws and regulations: under Chinese law, we will provide you with a reply within 15 working days; under the EU GDPR, we will provide you with a reply within one month.
Scope of Application and Order of Precedence: This Section applies to the AI-U Shield client software, account system, and their supporting backend services (hereinafter referred to as “this Product”). With respect to this Product, if this Section is inconsistent with the foregoing terms, this Section shall prevail. The rules for using this Product are set out in the Terms of Service.
Your conversation records, generated outputs, memory data, and file indexes are stored in the working directory on your local machine, managed by you yourself. Your login session and related credentials in the client are stored in encrypted form locally using the encryption capabilities provided by the operating system (system keychain or credential manager). In addition, the client caches some interface state data locally for quick display, such cache is stored only on your local machine and will not be sent out with requests.We do not collect, do not upload, and cannot view the above content.
When you use the model service, the request content is forwarded via our relay service as-is to the upstream model service to obtain and return results:
Only when you proactively reference local files, add attachments, or select historical outputs, will the corresponding content be sent to the model together with that request; this Product has no path for automatically uploading your files. A size limit is set for the attachments and text of a single request (currently 100MB per attachment and 500KB per text request); content exceeding the limit will be rejected or truncated to ensure service stability.
To deliver product functionality, we have integrated the following third-party services. We agree with them on corresponding data protection obligations and require them to process information only as agreed and in accordance with our instructions:
The data storage location is subject to the actual deployment. If in the future business needs require transmitting your personal information to a place outside the People's Republic of China, we will, in accordance with Articles 38 and 39 of the Personal Information Protection Law (PIPL), carry out a personal information protection impact assessment in advance, enter into a contract with the overseas recipient or adopt statutory safeguards such as standard contract filing, and separately obtain your explicit consent; before obtaining your separate consent, we will not provide your personal information to recipients outside China.
We retain your personal information only for the shortest period necessary to achieve the processing purposes:
After the above periods expire, we will delete or anonymize the relevant information; where laws and regulations provide otherwise, those provisions shall apply.
You have rights such as access, copy, correction, deletion, withdrawal of consent, and account cancellation over the personal information under this Product. You may submit a request through the contact details listed in Section 11 of this Policy (contact@royin.net or 400-989-7768); we may verify your identity before processing, and we undertake to provide a reply within 15 working days after verification.
In particular, account cancellation may be requested through the above contact details, and we will handle it for you after verifying your identity. After cancellation, we will stop providing services to you and delete or anonymize the relevant account information, except for information that must continue to be retained in accordance with the law (such as transaction and billing records). Please note that cancellation will cause the authorizations and unconsumed credits under the account to become invalid as well; please confirm before applying that there are no unfinished transactions.
This Product is intended for adults with full civil capacity. We will not proactively collect personal information from minors under 14 years old (children), and we will not carry out promotion targeting that group. If you are a guardian and discover that a minor has used this Product without your consent, please contact us immediately; after verification we will stop the relevant processing and delete the relevant data.
If a security incident such as leakage, alteration, or loss of personal information occurs, we will immediately activate our emergency response plan, take remedial measures, and promptly inform you of the incident, its possible impact, and the measures you can take, through in-site notifications, in-client prompts, SMS, email, or telephone as required by law, and at the same time report to the relevant competent authorities as required.
The content of this Section may be updated as product functionality and laws and regulations change, and updates will be published on this page with the date at the top updated. If an update involves major changes to the scope of personal information collection, processing purposes, or sharing or cross-border transfer arrangements, we will obtain your consent anew.
Scope of Application: This Section applies to scenarios where you use the “AI Xiaoying” assistant in the lower-right corner of this website for inquiries. AI Xiaoying is used to answer official website business questions about ROYIN's company, business, products, partnerships, and recruitment.
The AI Assistant is used entirely at your own discretion: you may simply choose not to open it, or instead contact us through the telephone, email, WeChat, and other channels published on the official website; the core information on this website can all be browsed directly, without relying on the AI Assistant.