These Terms apply to the AI-U Shield client software, the USB drive carrier, and their supporting services. Please read and understand these Terms before activation and use.
These Terms of Service (hereinafter referred to as “these Terms”) are entered into by and between Shenzhen Royin Interactive Technology Co., Ltd. (hereinafter referred to as “ROYIN” or “we”) and you (hereinafter referred to as “you” or “the user”) with respect to the use of the AI-U Shield product and related services. These Terms and the Privacy Policy, together constitute the complete agreement for your use of this Product.
Unless the context otherwise requires, the following terms in these Terms have the meanings set out below:
When you check the consent box on the login screen and complete login, or actually activate and use this Product, this means that you have read, understood, and agreed to accept all the contents of these Terms. If you do not agree with any content of these Terms, please do not check the consent box, and stop activating and using this Product.
If you are under 18 years old, please read these Terms in the company of your guardian, and use this Product only after obtaining your guardian's consent.
1. Product Form: this Product consists of a combination of software and a hardware carrier. The USB drive serves as the carrier of the operating environment and configuration, the authorization itself is bound to your account, not to the physical serial number of the USB drive.
2. Authorization binding rules:
3. The product authorization is a license to use, not a transfer of ownership. We grant you a limited, non-exclusive, non-transferable license to use this Product; the software copyright and related intellectual property rights in this Product remain vested in us or the corresponding rights holders.
1. When using this Product for the first time, you need to log in to your account and complete activation. During activation, we will record your activation information, including the activation code, the activation time, and the device identifier (device fingerprint).
2. The device identifier is generated locally by the client on your machine; it consists of the result of a hash operation on information such as a locally generated random identifier, the host name, the operating system platform, and the processor architecture, and does not contain the USB drive serial number, nor do we collect your disk hardware serial number.
3. If you need to migrate the authorization to a new device (for example, when changing computers), you can log in and activate again on the new device; if you need to release the occupation of a certain device, you can also manage activated devices within the client. When the device slots are exhausted, please follow the rules in Section 2 and have the system automatically release the least recently used device.
4. If special handling is required due to a lost, resold, or voided device, please contact us through the contact details listed in Section 16.
1. Unit of credits: this Product uses “credits” as the display and metering unit for the balance, and the top-up amount is converted into credits at a fixed ratio.
2. Billing method: when you use model services, the system bills according to the usage actually generated by this request. The billing elements include:
3. Metering basis: the client reports usage cumulatively by session, and the server calculates the increment accordingly and deducts credits. Switching models within the same session is metered separately. Cumulative usage only increases and never decreases, so retries or duplicate reports will not cause duplicate charges, nor will they produce negative deductions.
4. The server-side records shall prevail: the calculation process and results of credit deductions are subject to our server-side records. You can view your credit balance and usage details within the client.
5. The unit prices of this Product are published on the official website or within the client. We recommend that you check the current price list regularly.
1. Top-up method: this Product adopts a prepaid model; you may top up by choosing a fixed amount tier, or enter the top-up amount yourself. The currently supported amount range is subject to what is displayed on the top-up page (the fixed tiers are ¥10 / ¥30 / ¥100 / ¥300, and the custom amount range is ¥1 to ¥500).
2. Payment and crediting: top-ups are completed through a third-party payment channel (currently Alipay). After successful payment, the corresponding credits will be credited to your account once the order is fulfilled; if the payment succeeds but the credits are not credited in time, please contact us through the contact details listed in Section 16, and we will handle it for you after verification.
3. Order validity period: a top-up order is valid for 30 minutes after it is placed; orders whose payment is not completed in time will be closed automatically, and you may place a new order.
4. Amount verification: the order amount is subject to the order generated by the server; the actual payment amount must be consistent with the order amount for the order to be fulfilled.
5. Before topping up, please confirm that your account has completed activation.
1. Refund rules: credits are digital goods. Consumed credits are not eligible for a refund; for unconsumed credits, you may apply for a refund within 7 days after purchase. When you apply for a refund, the amount corresponding to the consumed portion will be deducted accordingly from the refundable amount.
2. How to apply for a refund: please submit a refund application through the contact details listed in Section 16, and provide your account information and order information. After verification, we will handle it in accordance with the aforementioned rules and reply to you with the outcome within 15 working days.
3. Invoice: if you need an invoice for a top-up amount, please make the request through the contact details listed in Section 16, and we will issue it according to the amount you actually paid and the applicable tax regulations.
4. The above refund rules do not apply where the authorization is suspended or revoked due to a violation of these Terms (in particular, the prohibited uses in Section 11).
1. We may adjust the billing unit prices according to price changes of upstream model services, exchange rates, taxes, or our own operating conditions. After a price adjustment, the new prices take effect immediately, but we undertake: the adjustment will not apply retroactively to usage that occurred before it, and fees already incurred will not be recalculated because of subsequent price adjustments.
2. When prices are adjusted, we will inform you through reasonable means such as announcements on the official website and prompts within the client, and we recommend that you check the latest price list before use. We plan to notify you of major price adjustments by announcing them 7 days in advance.
3. If you do not accept the adjusted prices, you may stop using this Product and apply for a refund of unconsumed credits in accordance with Section 6.
1. When your account's credits are insufficient, new model requests cannot be initiated. To avoid affecting your use, the client will give tiered prompts when credit usage reaches certain ratios: it will remind you when usage reaches a relatively high ratio; and when credits are nearly exhausted, it will prompt you by pop-up and allow you to manually switch to the fallback model we provide so that you can continue to use the service.
2. We will not automatically switch models for you without your confirmation, nor will we automatically deduct other fees after credits are exhausted.
3. After credits are exhausted, you can resume use by topping up or using a new activation code.
1. This Product provides content generation and processing capabilities based on artificial intelligence models. Due to the limitations of the technology itself, generated content may be inaccurate, incomplete, untimely, or inconsistent with the facts, and may also be unsuitable for your specific scenario. Generated content does not represent our views, nor does it constitute professional advice of any form (including but not limited to legal, medical, financial, or investment advice).
2. Please verify its accuracy and applicability yourself before making any decision or taking any action based on generated content. You are responsible for the consequences of using generated content.
3. Generated content may be similar to the content of other users; this is caused by the characteristics of the models, and we do not guarantee its originality or exclusivity.
4. You shall comply with the relevant requirements of the upstream model service provider regarding content use.
1. Your files and input content: the rights in the documents, images, texts, and other content that you upload, reference, or input through this Product belong to you or the corresponding rights holders. You shall ensure that you hold lawful rights to the above content and that its use does not infringe any third party's rights and interests.
2. Your conversations and files are stored on your local machine: your conversation records, generated outputs, memory data, and file indexes are stored in the product working directory on your local machine, and we will not upload them to our servers for storage. You can manage, export, or delete this data yourself on your local machine.
3. Right to use generated content: subject to compliance with these Terms and applicable laws, you may use generated content for lawful purposes, but you must bear the corresponding compliance responsibility yourself.
4. Request content for model services: when you use model services, the request content is forwarded via our relay service to the upstream model service to obtain results. Our relay service will not store the body content of your requests and responses, and records only the information necessary for metering and billing (such as the model name, usage, fees, and time).
5. We will not use your conversation content to train models.
When using this Product, you must not engage in the following acts, nor may you facilitate the following acts:
1. Authorization status: the authorization under an account may be in the following states: valid, suspended, revoked, or expired. After the authorization expires, the relevant services will stop being provided, and you may renew as needed.
2. Handling of violations: if you violate these Terms, in particular the prohibited uses listed in Section 11, we have the right to take measures such as issuing prompts, requiring rectification, suspending or revoking the authorization, and restricting functions according to the circumstances, and we reserve the right to pursue legal liability. If a device needs to be voided or its device eligibility restored due to reasons such as loss of the device, please contact us for handling.
3. Appeals: if you believe our handling is incorrect, you may file an appeal through the contact details listed in Section 16 and provide the necessary explanations and evidence; we will verify and reply within 15 working days after receiving the appeal.
1. We may release updates to the client software, the operating environment, or server-side capabilities from time to time, in order to improve functions, enhance security, or adapt to upstream changes. To obtain a good experience and necessary protection, we recommend that you keep it updated.
2. If we decide to discontinue support for a certain version or function, we will inform you in advance by means of an announcement on the official website or a prompt within the client. For credits already purchased, you can still continue to use them during the valid term of the authorization; if you are unable to continue using them for this reason, you may apply for a refund of unconsumed credits in accordance with Section 6.
3. The availability of upstream model services is determined by third parties, and we make no commitment as to the long-term availability of a particular model. If a model ceases service, we will make every effort to provide an alternative.
1. We will use reasonable commercial efforts to ensure the stability and security of this Product, but this Product is provided on an “as is” basis, and we do not guarantee that the service will be absolutely uninterrupted or error-free. Within the scope permitted by law, we assume no liability for service interruptions or data losses caused by the following reasons: faults of your own device, misoperation, or failure to keep your account properly; problems with your network environment; failures of third-party services (such as payment channels, upstream model services, and underlying cloud services); force majeure or accidents; and other objective reasons beyond our control.
2. To the maximum extent permitted by law, we disclaim liability for compensation for your indirect losses, loss of available profits, data loss, and the like; however, the liability we shall bear in accordance with the law, including liability for personal injury or property damage caused by our intent or gross negligence, and liability that may not be excluded or limited by law, is not within the scope of this disclaimer.
3. Please keep your account and activation code properly. Any credit consumption and losses caused by your lending, transferring, or disclosing them shall be borne by you yourself.
4. The rules on personal information processing are governed by the Privacy Policy.
1. The formation, validity, interpretation, performance, and dispute resolution of these Terms shall all be governed by the laws of the People's Republic of China (excluding conflict of laws).
2. Disputes arising from these Terms shall first be resolved through friendly negotiation between the parties; if negotiation fails, either party may file a lawsuit with the competent people's court in the place where the defendant is domiciled.
3. If any provision of these Terms is held to be invalid or unenforceable, this shall not affect the validity of the other provisions.
If you have any questions, comments, or requests regarding these Terms or the use of this Product, or need to apply for a refund, an invoice, or an appeal, please contact us through the following means:
1. As product functions iterate and laws and regulations evolve, we may revise these Terms from time to time. The updated version will be published on this page with the date at the top updated.
2. If a revision involves a major change that materially alters your rights and obligations, we will notify you by means such as a notice in a prominent position on the official website, an on-page prompt, or a prompt within the client, and will obtain your confirmation anew.
3. We recommend that you review this page regularly to learn about the latest terms. If you do not agree with the updated terms, you may stop using this Product; if you continue to use it after the terms are updated, you may be deemed to have accepted the updated content.